The verification procedure includes 4 steps. We will provide you with instructions to follow.
Proof of identity
A client may submit one of the following documents:
- ID card
- Driver’s license
The photo should be no more than 2 weeks old. The photo should be original, colour, and without any additional corrections. It should not be saved or edited in Photoshop.
Simply follow the instructions on the screen.
Proof of Address
A client should provide one of the following documents:
- A bank statement with the client’s name and address visible in a single image and issued no more than 3 months ago.
- A utility bill with the client’s name and address issued maximum 3 months ago.
- A tax declaration with the client’s name and address visible in a single image issued no more than 3 months ago.
- A valid student or work visa or a residence permit for another country.
Proof of Payment
When uploading images for proof of payment, please note that each payment method needing confirmation should be uploaded to the corresponding section. For successful uploading, please do not create any sections on your own.
- The client should send a screenshot with the transaction to/from the platform, the owner’s name, and the number of the e-wallet visible in one image.
- If this information is not visible in one screenshot, the client should send several screenshots. For example, one with the e-wallet number and the owner’s name, and the second with the e-wallet number and the transaction visible. The screenshots should be relatable to one another.
Click “History” on the left to see the transaction history. If you have a lot of transactions on your Neteller account, choose the transaction type and date to narrow your search and then click Apply. After that, click on the human sign in the upper right corner. Ready! Make a screenshot of all of these pieces of information.
Choose “Transactions” on the left-side menu and then choose the time period and transaction type. After that, click on the human sign in the upper right corner. A tab with the e-wallet owner name, e-mail, and user ID will be shown. Make a screenshot of all of these pieces of information. All the information should be visible in a single screenshot.
On the main page, click Purses. Choose the purse you deposited from to the platform. The purse number, name of the e-wallet owner, and the WMID should be visible in the same screenshot.
Also, please attach a screenshot of transactions to the platform:
Click on the corresponding e-wallet number and choose the Go to Transaction History option. The E-wallet number, WMID, and transaction details should be visible in the same screenshot.
Please provide a screenshot of transaction details (sum and date). Choose the order history in your e-wallet and make a screenshot of them.
For confirmation of your Perfect Money e-wallet 2 screenshots should be provided.
The first one — with the owner’s name and e-wallet number:
The second — with your e-wallet number and transaction to the platform (amount and date should be visible):
- The customer should provide a photo of their card. The back of the card is not required.
- The first 6 and the last 4 digits, expiration date, and the owner’s name should be visible in a single photo.
- Stolen/blocked card — a document certifying that it was issued to the customer.
- If there is no document such as in point 3, a bank statement with the name and bank card number visible in a single photo or screenshot.
- If there is no statement with the owner’s name and card number, let the customer provide one with his name and the transaction(s) to the platform. The sum, date, and the name should be visible in one image.
- If nothing can be provided, please contact KYC.
- To confirm an Astropay Card, the customer should send a screenshot from their Astropay Card account. The account holder’s name and transaction details (sum and date) must both be visible in one image.
- If a client claims that they can not provide a screenshot from point 1, let them send a screenshot from their bank account confirming these transactions. The name and the transactions must be visible in a single screenshot.
A client should open the “Card Uses” section and take a screenshot of this page if they deposited the whole sum of the card at once.
Confirmation of the Origin of Funds
In some cases, the Company may request a document that will confirm the source of funds.
Why is it requested?
- To protect our users from fraud.
- To comply with corresponding laws that allow us to operate as a financial company.
To confirm the legality of the funds, you will need to provide one of the following documents:
- an income statement for the past year
- a bank statement with an indication of the source of income
- an agreement for the sale of shares
- an agreement for the sale of property or a company
- a loan agreement
- a document that proves share ownership.
The document should contain your name.